Welcome to this website Nyumi.com (“Website”) of Ikaria Wellness Private Limited along with its team, employees, associates, affiliates, licensors, agents, service providers, third party partners or sponsors (‘Team’).
About Us:
Ikaria Wellness Private Limited (“Owner/We/Our/Us”) provides the Website visitor, user, consumer and /or member (“You/Your”) with a e-retail/ e-commerce platform that enables You to search, select and purchase our range of products, including our newly launched range of nutraceuticals and multivitamins etc. that best suit Your lifestyle and health needs (“Products”) under the brand ‘Nyumi’, ‘Ikaria’ and/or any other brand name. Our mission is to make all Our Products available to our consumers through Our Website, mobile applications, and developer platforms thereto, to ensure seamless sale and purchase transactions of the Products for the convenience of consumers.
Respect for Privacy:
We respect the privacy of everyone who visits this Website and are committed to maintaining the privacy and security of the personal information of all visitors to this Website in order to ensure that the objectives of the Website can be fulfilled to the satisfaction of all users of the Website. Please read this privacy policy along with the terms of use including any rules of usage provisions as provided for any specific product offered by Us for sale on the Website. This Privacy Policy governs the online information collection practices and outlines the nature of information that is gathered about users of the Website so that the users know exactly what We do with the information we collect.
Basic Information and Consent:
Any use of the information that You may provide to Us shall be subject to You understanding and accepting this Privacy Policy. This Privacy Policy does not apply to any information You may provide to Us or that we may collect offline and/or through other means and You understand that You are disclosing any such information voluntarily. To register for full access to the Website and/or in certain areas of the Website, where personal information is requested, You may be asked for Your age or birth date, gender, nationality and/or other personal information. You hereby agree that all information You provide to Us regarding Your age verification shall be truthful, accurate, and complete. We may, at any time, collect information regarding Your choice of Products made available for sale on the Website and analyze Your activity, inputs, feedbacks, patterns of purchase etc. on Your Account.
You understand that, by creating an account on the Website, We and other third parties will be able to identify You by Your profile/ account number/ account ID on the Website(‘Account’) , and You allow the Website to use this information in accordance with this Privacy Policy and our terms of use. After You create an account on the Website, You may choose to provide additional information on Your Account, such as descriptions of Your lifestyle, health and medical conditions if any, work type etc, as may be required to identify Your product needs.
By providing personal information to Us when You create or update Your Account, You are expressly and voluntarily accepting the provisions of the Website’s updated Privacy Policy, Terms of Use etc. You may restrict the display of Your Account on the Website which relevant search engines may index, alternatively You may completely opt out of this feature in Your Account settings.
About this Privacy Policy:
This Privacy Policy details important information regarding the collection, use and disclosure of Your personal information collected on the Website. We provide this Privacy Policy to help You make an informed decision about whether to use or discontinue using the Website. Your use of the Website and any personal information You provide on the Website remains subject to the terms of this Privacy Policy and the terms of use and other information uploaded by Us on the Website. By visiting and using the Website, You expressly agree and consent to our right to collect, use and/or disclose Your personal information through Your activity on the Website, in the manner as prescribed hereinbelow:
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Collection of Information:
We receive and store information about you, such as:
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Your name, age, gender, nationality, e-mail address, address, postal code, financial information, inclusive of payment methods, and, telephone number.
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Certain other information like Your choices and preferences, feedbacks, reviews, ratings, or any other information provided by You through the Website, or elsewhere.
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Your activity on the Website, which would include Your search history, Your purchase orders/ purchase history, Your search inputs, products viewed over the Website, visits and the time stamps;
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Device IDs and other unique identifiers like IP address, browser type, version, network service provider details;
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Device and software characteristics including types and configurations, connection information, statistics on page views, URLs with time stamp;
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Your interactions with Our customer support via various support channels like e-mails, messages;
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Service support and transaction history;
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Information collected by cookies, and other technologies, also including advertisement data, etc.
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Use of Information Collected by Us
In order to provide You with the services of the Website and offer You enhanced use of the features of our Website. We use Your information to:
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Process Your registration, and provide You with Your login account details;
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Process Your orders and payments in respect of the orders placed by You on the Website;
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Perform analytics and customer research, to improve Our Website, including the user experience and the interface;
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To offer You certain types of products, free trials, and other applicable offers basis on Your eligibility.
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We use both, Your personally identifiable information and certain non-personally-identifiable information (such as anonymous user usage data, cookies, IP addresses, browser type, click stream data, etc.), to improve the quality and design of the Website and to create new features, promotions, functionality, and products by storing, tracking, and analyzing user / member preferences and trends.
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We may use Your personally identifiable information occasionally to notify You about important changes to Our websites, new products, or special offers. If You prefer not to receive these updates, We would cease such communications upon written request from You.
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All information that is submitted by You as the user of the Website and which is personally identifiable information through the Website may be used to operate, maintain, and provide to You the features and functionality of the Website. Any such information which You volunteer will be dealt with the highest standards of confidentiality as reasonably expected.
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Sharing and Disclosure of Information:
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Processing and Storage:
While the Website is the recipient of Your personal information or sensitive personal information, We may allow access to the same for the processing and storage of information, provision of customer support, Website development and delivery, and other purposes for ensuring seamless and uninterrupted functionality of the features of the Website.
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Enhanced Services:
We also engage various service providers to perform services on behalf of Us enabling Us to provide You services better. Such services may include, communications, advertising, infrastructure and IT, payment gateways processing payments, customer support, data analytics, conduct customer surveys. It is Our constant endeavor to ensure that such service providers adhere to a similar standard of data protection and security that We have agreed to under this Policy. At times, when We offer promotional offers in collaboration with third party entities, We will not be responsible for the privacy practices of such third-party entities.
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Need Based Disclosure:
Our service providers may be required to disclose and otherwise use Your personal and other information where We or Our service providers reasonably believe that there exists the need to disclose to:
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Meet or satisfy any applicable law, regulation, governmental request, or, legal process;
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Enforce the agreed terms of use;
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Address and investigate any illegal activities, which may also include financial frauds, any security or technical issues;
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Protect itself against any harm, misuse, of the property or safety, its users and the public, as required or permitted by law.
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Usage Patterns:
We do share non-personally-identifiable information (such as anonymous user usage data, referring / exit pages and URLs, platform types, number of clicks, etc.) with interested third-parties to assist them in understanding the usage patterns for certain products, services, advertisements, promotions, and/or functionality on the Website.
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Payment Gateway:
We engage third-party online payment service partners (“Payment Gateways”) to perform payment processing and authorisation services (for net banking or credit/debit card validation) for the purchase order that You place on the Website. Through Your use of the Website, You consent to Our collection and transfer of Your personal information to the Payment Gateway which as may be required to process payments for the orders made by You. When You make payments for Your purchases /orders on Our Website You shall automatically be directed to the Payment Gateway, after this You shall be subject to the terms and conditions and the privacy policy for the Payment Gateway and We shall have no control over the manner in which the Payment Gateway handle Your personal information once You have been redirected to the Payment Gateway.
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Shipping Partners:
Please note, we commercially tie-up with other companies to provide certain services to Us including: shipping, email distribution, market research, name and address verification, promotions management and payment processing. We provide these companies with only the information they need to perform their services for Us and work closely with them to ensure that Your privacy is respected and protected. These companies are prohibited from using this information for their own marketing purposes or from sharing this information with anyone other than Us, and save and except the provisions of this Privacy Policy, We do not and shall not under any circumstances offer for sale and/or dispose of / deal with in any manner with Your information as collected through the Website to any unrelated third party(ies) for any commercial gain/profit.
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Cookies:
We may make use of “cookies” (a small piece of information Your browser stores on Our behalf) to remember Your registration information when You return to Our site and keep track of Your shopping cart. Additionally We may, on occasion, use these cookies to deliver products specific to Your interests via third-party companies. These third parties are prohibited from sharing that information with anyone other than Us. We respect Your right to view these services and You may opt out of these interest-based ads by contacting Us. Please note, We may use cookies, clear gifs, and log file information to: (a) login with Your user id or membership id during Your visit or the next time You visit the Website; (b) provide custom, personalized information; (c) monitor the effectiveness of Our marketing campaigns; (d) monitor aggregate metrics such as total number of visitors, pages viewed, etc.; and (e) track Your entries, submissions and status in promotions. (f) Improve the services and overall functionality of the Website. The Help feature on most browsers will guide You for preventing Your browser from accepting new cookies, or as to how to enable the browser to notify You when You receive a new cookie, or how to disable cookies altogether. However please note, if You disable cookies You will not be able to make purchases from Our website or utilize other important website features.
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Disclosure by Law:
We may release personally identifiable information and/or non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with any law or to respond to a court order or an order from any governing body or statutory authority.
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Third Party Claims:
We also reserve the right to disclose personally identifiable information and/or non-personally-identifiable information that Website believes, in good faith, is appropriate or necessary to enforce our terms of use, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of our Website, and to protect the rights, property, or personal safety of Website, our users / members or others.
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Sale/ Transfer of Business:
Please also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or our Website is acquired by another company, information about our visitors may be among the transferred assets. We may retain Your personal information even after You have closed Your Account if retention is reasonably necessary to comply with our legal obligations, although this retention of personal information will be for a limited period of time.
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Removal of Information:
We also reserve the right to delete / remove any Products from the Website. We reserve the right to disable/ close your Account and/or immediately stop / restrict Your access to the Website by blocking / deleting Your Account (either temporarily or permanently), at our sole discretion, without any further notice or intimation to You, in respect of the following and You hereby expressly agree to disclaim Us in respect of the same:
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Creation of any fake accounts;
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Your illegal and unauthorized conduct;
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Your suggestions/ feedback with respect to the Products and/or the Website and/or ‘Nyumi’ brand which may be defamatory and/or offensive, vulgar; and/or in respect of which we receive complaints.
If You are dissatisfied or harmed by the Website or anything related to Website, You may close Your account and terminate this agreement by way of not accessing and/or using the Website and such termination shall be Your sole and exclusive remedy.
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Third Party Websites:
The Website includes links to other websites and provides access to products offered by third parties which may or may not be endorsed by Us, whose privacy policies we do not control. When You access another website or hyperlink or third party products or services through the Website including by way of redirection, use of any information that You provide is governed by the privacy policy of the operator of the page You are visiting or the provider of such products. This Privacy Policy does not apply to any information that You may provide to third parties through any linked websites, web pages, search engines etc. Please be informed that if You choose to visit such third party websites, web pages, search engines etc. You should procure and understand their respective privacy policies. Please note, such third-party websites, web pages, search engines may not automatically update their caches, which may contain old public profile information.
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Children’s Privacy:
The Website is not directed to or intended for people under the age of Eighteen (18). A user less than Eighteen (18) years of age should not register to use the Website and we do not knowingly collect any personal information from people under the age of Eighteen (18). If You are not an adult, You may look at the Website only with the involvement of a parent or guardian. If You are a parent of a child under the age of Eighteen (18) and You have questions about our Website or Privacy Policy or believe that We have any information from a user under the age of Eighteen (18) years, please feel free to contact us at hello@nyumi.com
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Safeguards:
We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of Your personal information, however, we cannot, however, ensure or warrant the security of any information You transmit to Website and You do so at Your own risk. Once we receive Your transmission of information, Website makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If Website learns of a security systems breach, then we may attempt to notify You electronically so that You can take appropriate protective steps. Website may post a notice on the Website if a security breach occurs.
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Changes to the Policy:
We reserve the right at any time to change the terms of this Privacy Policy; change the terms of use, including eliminating or modifying any Product made available on the Website and/or change any feature of the Website; or change/charge any fees or charges for use of certain features of the Website. Any changes we make will be effective once we post a revised version of the Privacy Policy, terms of use, on the Website. Your continued use of the Website following the publication of any such changes will constitute Your consent to follow and be automatically bound by the amended terms and conditions. Your use of the Website after such notice will be deemed acceptance of such changes. We recommend that you re-visit the Website regularly and review this document periodically to ensure that You check for updates and Your familiarity with the most current version.
I. Special Note to International Users / Members: Website is hosted in India and is intended for and directed to users / members in India. If You are a user / member accessing the Website from any other region with laws or regulations governing personal data collection, use, protection and disclosure, that differ from Indian laws, please be advised that through Your use of the Website, this Privacy Policy, and our terms of use, You are transferring Your personal information to India and You consent to that transfer. We will only be complying with the legal provisions on the subject matter as applicable in India from time to time.
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Reach Out to Us:
We understand that when you interact with Us, You have rights over your personal data and information. These rights involve providing reasonable steps to allow You to access Your personal data, correct any errors among others. In the event that You are not satisfied with Our response or have unresolved concerns, You can get in touch with us to resolve the issue or otherwise contact Us about this Privacy Policy by emailing us at hello@nyumi.com
